Privacy Policy

Last Updated:

Crafteflameex ("we," "our," or "us") is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our event styling and party planning services.

Information We Collect

We collect information that you provide directly to us when you:

• Contact us through our website forms
• Request a consultation or quote for event styling services
• Book our services for your event
• Communicate with us via email or phone

The types of information we may collect include:

• Name and contact information (email address, phone number, mailing address)
• Event details and preferences
• Payment information (processed through secure third-party payment processors)
• Any other information you choose to provide

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our event styling services
• Process your service requests and bookings
• Communicate with you about your events and our services
• Send you updates, promotional materials, and other information (with your consent)
• Respond to your inquiries and provide customer support
• Comply with legal obligations and protect our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist us in operating our business and providing services to you
• When required by law or to protect our rights and safety
• In connection with a business transfer or merger
• With your explicit consent

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Your Rights

You have the right to:

• Access and receive a copy of your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. For more information about our use of cookies, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have concerns about how we handle your personal information, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone on 1300 363 992.

Privacy Complaints

If you have a complaint about how we have handled your personal information, you may contact us using the details below. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC). For more information, visit www.oaic.gov.au.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Crafteflameex
2/79 Buckley St, Noble Park VIC 3174, Australia
Phone: +61401028763
Email: info@crafteflameex.world